Pappas Development Group Inc, throughout the last few years has relieved the stress of many companies in their technology ventures. As a small business operating using the same structured network as our colleagues we have implemented ways to help our customers save time & money while keeping their technology needs functional 100% of the time.
- Remote Support - Remote Support is probably one of the greatest innovations for the IT field of our generation. Using our specialized PDG Remote Assist Software, we can take over your computer via the internet and find a solution to most problems. If your problem is Internet Connection-oriented, then we would have to find a different solution for you as the software requires an active Internet Connection to work.
- On-Site Business Support - PDG is fully staffed and ready to meet at your location and get the job done. We have all of the proper tools with us at any given time to rewire most of a building, replace phone and computer wall jacks, and much more. When it comes to PC Repair, we will usually pick up the unit and repair it in our state of the art lab to keep costs down for you the customer.
- Premier Onsite Business Support - The difference between normal On-Site Support and Premier Support is how the time is billed out. Premier Support Customers get priority over any other walk-in or phone-call when an issue arises. We can provide this service by selling blocks of time for a discounted rate when an annual support agreement is signed by the customer and PDG. The majority of our customers prefer this style of billing because it’s basically like having your own IT department without the cost of additional employees. When an issue arises our ticketing system documents your request via email or live on the web, or you can phone in to our Premier Support Line by dialing (800)-971-0878.
*Premier Support Pricing varies
*Email us or call 800-971-0878 for a free consultation today!
- PC Service & Repair – As mentioned above, PDG features a state of the art lab at our office location in Richland Township, Johnstown PA. We have all of the proper equipment for testing and diagnosing internal computer parts like power supplies, hard drives, motherboards, etc. Our PC Lab is outfitted to accommodate multiple computer repairs at a time and our Certified technicians are always on-site during normal business hours to serve you.
We invite all walk-ins or you can schedule your appointment today by calling (800)-971-0878.
- Help Desk Services – One of our newest features here at PDG is our automated ticketing system. It allows us to track our customers’ issues more efficiently and manage each step until the issue is resolved.